Addressing disagreements, deciding whether you will keep the staff/client and appreciating alternate points of view are difficult skills to learn.  The strategies you will learn in this program will help you be more curious and ask questions that are meant to gather  more information.  This is often called appreciative inquiry (AI).  Appreciative inquiry focuses on what is going well, asking curious questions and telling stories. [see more at Building Resiliency with Appreciative Inquiry-Joan Arthur-Blair & Jeanie Cockell]  Veterinarians, their staff and clients need to feel comfortable to address difficult situations, ask curious questions and appreciate others perspectives.  Often our initial perspectives are incorrect.  Learn to be curious.  Support a decision to understand something you do not due to a perception or perspective difference.  Allowing room and time for this type of inquiry often strengthens and saves relationship.  You will take away tools to do just this from this program. 

Recording from 4 March 2021